Working Well: Workplace Wellness Initiative
MODULE 3: COMMUNICATION
SESSION 3: SELF-EXPRESSION
In this session, we will explore:
- three facets of communication
- the NVC (non-violent communication) Model of Communication
- the Judge Your Neighbor tool
1) THREE FACETS of COMMUNICATION
Communication happens between individuals and often has three facets:
- the resistance
- the power
- the surrender
The resistance refers to the tendency of individuals in conversation to resist the information being expressed, whether it's a compliment or constructive criticism. Resistance can happen on one or both sides of a conversation.
The power refers to the dynamic inherent in an exchange between individuals, whether it's two people or within a group. One or more people will always have more power than others, and it is an implicit component of whatever is being expressed.
The surrender is a process by which neither person, or just one person, has no emotional attachment or reaction/response to what is being expressed by the other. The communication occurs and there is no resistance or power dynamic.
2) NVC MODEL
Nonviolent Communication (NVC) Model, developed by Marshall B. Rosenberg, PhD., is based on the principles of nonviolence--the natural state of compassion when no violence is present in the heart. Click here to read more.
Both sides of the NVC model utilize empathetic listening and honest expression by using the four steps of the model: observations, feelings, needs and requests.
Listen to the track below.
Practice using NVC with your buddy or someone in your life. You can make up a scenario or use one from your life.
Enter in what you want to say below (I'll receive this form and send it back to you):
3) KNOW YOUR NEIGHBOR-KNOW YOURSELF
Daily interactions with people in our personal or professional lives can range from invigorating to profoundly frustrating.
When we find ourselves pointing fingers and placing blame, it usually causes stress for us AND the other person. This is distinct from instances involving compromised integrity, when we don't follow through on what we say we will do. While everyone messes up from time to time, we can honor our integrity but being responsible for not following through. Most people don't do this, but when they do it makes a real difference.
On the occasion when someone we know or work with is testing our last nerve, it is often helpful to keep perspective and even find similarities in our own imperfections.
The Work by Byron Katie provides an excellent resource for discerning how much of our frustration is truly because of someone else or because of our own expectations or ways of being.
Download the Judge Your Neighbor worksheet, fill it out, take a picture and UPLOAD that picture when you're finished.